Orders, returns and refunds

Any faulty or damaged stock received will be replaced at no charge if Natural Food Barn is notified within 7 days of receipt. If an order has been received and it is incorrect through the fault of Natural Food Barn, it will be replaced at no additional charge to the customer or a full refund of the incorrect item(s) will be given upon its return to the Natural Food Barn warehouse. Products ordered incorrectly by the customer can be exchanged or a credit note can be arranged upon its arrival at the Natural Food Barn warehouse and inspection by Natural Food Barn staff confirm the product was returned within 7 days of delivery and has not been opened or tampered with. Please note that the customer is responsible for the postage cost for the items being returned to:

Natural Food Barn

Shop 11 Welland Plaza

522 Port Rd Welland SA 5007

 

Payments & Postage

Natural Food Barn prides itself on our exceptional Customer Service. Please read the below details about our Payment, Packaging and Delivery processes.

  • Natural Food Barn processes your orders as quickly as possible. Orders are printed once daily and posted the following working day.
  • Postage is done by Australia Post with estimated delivery times between 2-5 working days.
  • Payments are processed on successful receipt of your order. Natural Food Barn endeavors to keep all items in stock, however due to the large number of lines that we do carry, there may be occasional out of stock situations. If any products ordered are not available at the time of the order, the unavailable item may be back ordered, or for extended unavailability a Customer Service Representative will contact you and offer the following options:

1: Substitution of product for alternate size, flavour or brand.

2: Hold backorder until item chosen is available.

3: Refund your payment for the unavailable item.

  • If part of your order is required to be placed on backorder due to long term unavailability, Natural Food Barn will ship the available portion of the order as per the original request. Products that are placed on back order will be shipped to the customer with no additional freight charge.
  • Please note, that if you choose to pay by PayPal your payment will be processed immediately in real time.

The staff at Natural Food Barn work hard to ensure prompt delivery of your order, however your choice of freight service will impact on delivery times.


Standard delivery is subject to normal Australia Post Delivery times. This is best suited for PO Box addresses and where the delivery is not required urgently. Please allow 5 to 7 working days for delivery.

Please allow up to 10 working days for delivery to rural locations or Western states.

Delivery delays may be incurred due to public holidays or industrial action experienced by Australia Post.While Natural Food Barn will always endeavour to ensure that you receive your order as quickly as possible, these delays may be beyond our control.

 

Please read our terms and conditions for more information about using our site.